How Do I Contact Support with a Website Problem

By jtench February 27, 2019 776 views 1 comments

I've just joined FamilyTreeCircles and I'm very keen to try it out. However when I try to register an interest in a surname then I get an error message such as
MDB2 Error: constraint violation, _doQuery: [Error message: Could not execute statement]
[Last executed query: insert into user_expertise set user_id = 284311, doe = '2019-02-27 15:29:12', dlu = '2019-02-27 15:29:12', status_id = 1, type = 'surname', tag = 'TENCH'
, notes = 'From Cheshire, England', local_lookups = '']
[Native code: 1062]
[Native message: Duplicate entry '161576' for key 'PRIMARY']

I would send this directly to 'Support' but I cannot see the Support button that is supposed to appear on the bottom right of pages.

Comments (1)

ngairedith February 28, 2019

hi jtench,
FTC has had a number of changes over the years. Some features, like the one you mention, are no longer available.
You should go to your profile that you created and in the 'Byline' or 'Biography/Interest' boxes add a list of the surnames you are interested in