How do I contact support with a website problem? :: Genealogy
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How do I contact support with a website problem?

Question by jtench

I've just joined FamilyTreeCircles and I'm very keen to try it out. However when I try to register an interest in a surname then I get an error message such as
MDB2 Error: constraint violation, _doQuery: [Error message: Could not execute statement]
[Last executed query: insert into user_expertise set user_id = 284311, doe = '2019-02-27 15:29:12', dlu = '2019-02-27 15:29:12', status_id = 1, type = 'surname', tag = 'TENCH'
, notes = 'From Cheshire, England', local_lookups = '']
[Native code: 1062]
[Native message: Duplicate entry '161576' for key 'PRIMARY']

I would send this directly to 'Support' but I cannot see the Support button that is supposed to appear on the bottom right of pages.

Surnames: NONE
Viewed: 428 times
Likes: 0
by jtench Profile | Research | Contact | Subscribe | Block this user
on 2019-02-27 15:52:47

jtench , from Toronto, Canada, has been a Family Tree Circles member since Feb 2019.

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by ngairedith on 2019-02-28 01:03:13

hi jtench,
FTC has had a number of changes over the years. Some features, like the one you mention, are no longer available.
You should go to your profile that you created and in the 'Byline' or 'Biography/Interest' boxes add a list of the surnames you are interested in

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